Trust & Safety

Your Safety Is Our Priority

Select a category below to learn more about trust and safety for each.

Soothe Safe

We are doing our part to keep our entire Soothe community safe. In addition to following local public health guidelines, every Provider is trained in Soothe’s industry-leading safety and sanitation program.

For Our Providers:

1. Keep our community symptom-free

  • Providers experiencing symptoms are taken out of rotation until they have been asymptomatic for at least 2 weeks
  • Providers who have knowingly been exposed in the past 14 days will be temporarily taken out of rotation and self-quarantine
  • Active providers will not have traveled internationally within past 30 days

2. Wear a face mask that covers the nose and mouth while on duty

3. Sanitize all equipment with a broad spectrum cleaner upon arrival and between appointments

4. Provide fresh, laundered linens, or use client’s own linens if they prefer (if applicable to the service)

5. Wear fresh clothes and change between sessions

6. Wash hands before physical contact with client, upon arrival and beginning of service

 7.  Place used linens immediately into a separate compartment or sealed plastic bag after the session is complete

8. Soothe will apply contact tracing procedures in case of exposure


For Our Clients:

1. Do NOT book a session if:
  • You are experiencing any symptoms related to COVID-19
  • You have travelled internationally within the last 30 days
  • You have not been cleared by a doctor or have experienced any symptoms within the past 2 weeks
  • Anyone in your household has knowingly been exposed
When you book a session, please:
  • Shower before your appointment
  • Wear a face mask that covers your nose and mouth at all times during your service and have a hand towel ready to sneeze or cough into.
  • Offer to use your own freshly-laundered sheets if you prefer
  • Provide a kitchen sink, powder room, or bathroom for the therapist to wash his/her hands
  • Refrain from shaking hands until both you and the therapist have thoroughly washed your hands
  • Keep children and others 6 feet away from the equipment and the provider’s belongings to follow social distancing guidelines
  • Keep your pets out of the room/away from provider’s equipment