Trust & Safety

Your safety is our priority

What should I do if someone asks me to pay outside of the Soothe app?

You should never be asked to wire money, provide credit card information, or otherwise pay a massage therapist directly. If you are, there are easy ways to report it to us to ensure your information, finances, and identity are protected.

Reporting requests for payment outside of Soothe

If a Soothe client or therapist asks you to pay off-site or through another company, report it to us in one of the following ways:

Call us at 1-833-276-6843
Email us at support@soothe.com

You will never receive an invoice from Soothe, in the form of paper, PDF or otherwise. If someone attempts to complete a transaction through any of these methods, please report it immediately: Western Union, MoneyGram, Liberty Reserve, cashier’s check, money order, cash transaction.

Types of fraud

Underpayment Scam
If someone offers to pay or receive less than the given price for a Soothe massage, it is no longer possible for Soothe to guarantee secure payment since it is no longer considered a Soothe appointment.

Tipping Scam
If someone offers to receive a tip in the form of cash, this can be considered a form of tax fraud as it cannot be reported to the IRS. Soothe conveniently offers tipping directly through the app so that both parties can receive a receipt of their tip payment.

Appointment Extension Scam
It is important to clearly communicate the duration of the massage prior to the session. If no extension is communicated or indicated in the app, neither party is held accountable for the extended time.

Advancement Scam
If someone offers to pay or receive payment for future Soothe massages outside of the Soothe app, Soothe can no longer guarantee fulfillment of those appointments. You can buy Soothe packages directly through the app and easily rebook with the same therapist.

With Soothe, you’re connected to a behind-the-scenes team that is dedicated to providing you with a safe and relaxing experience from beginning to end. That’s why we always ask that you book and pay through Soothe so we can do our best to ensure that your safety and information are always protected.