Trust & Safety
Your safety is our priority
At the heart of the Soothe experience is a network of over 10,000 highly skilled and dedicated massage therapists. We appreciate you sharing your passion for massage with Soothe clients and we assure you that your safety is our top priority.
Here’s what you can do to ensure your safety:
Perform a thorough intake
Review the expectations for the massage beforehand by confirming the massage type, duration and areas that require extra attention or would like to be avoided.
Stop when necessary
If you feel uncomfortable prior to the massage or wish to discontinue at any time, you may always refuse to enter the client’s home or discontinue a massage midway through. You will never be negatively impacted for leaving a Soothe appointment that you feel is unsafe.
Secure client communication
When you contact your client through the app, Soothe protects your contact information by acting as a bridge between you and the client.
Our check-in, check-out feature is designed to protect you during every appointment. If you fail to check out after your appointment, we’ll give you a call to make sure you’re okay.
Secure payment through Soothe
Only transfer funds through Soothe to ensure a receipt and verified payment process. We keep your transactions guarded from start to finish using 256-bit encryption and best-in-class security tools.
Contact us anytime
Soothe is the only on-demand massage service that provides uninterrupted support for therapists 24/7, 365 days a year via phone, text and email.
Report unsatisfactory experiences
If a Soothe appointment makes you feel uncomfortable in any way, contact Therapist Success. We continuously review reports and suspend suspicious clients in an effort to prevent future instances from taking place.