Trust & Safety

In-home wellness, delivered with peace of mind

Soothe is designed to keep our clients & providers safe

Client Safety

We take extra steps to provide a safe and stress-free experience every time you book. That’s why we only refer you to providers who are experts in their craft. Here’s what you can do to ensure your safety and health:

Communicate

Let your Provider know in advance and during the service which areas to focus on to better tailor the experience to your needs. In the case of massage, be sure to let your therapist know what level of pressure you prefer. If you are pregnant, confirm with your physician that it’s safe for you to receive a prenatal massage or specific service prior to booking any prenatal service with Soothe.

Stop if necessary

If you feel uncomfortable during the massage or service and wish to stop, simply communicate this to your Provider by saying, “I’d like to discontinue the service at this time.”

For massage services, dress to your comfort level

Feel free to undress to your level of comfort whether you prefer to be fully clothed, completely undressed or anything in between. Therapists are trained to properly cover your body to protect your modesty.

Always pay and communicate within the app

Submitting payment and communicating with your Provider through the Soothe app protects your information and theirs. You should never wire money, provide credit card information, or otherwise pay a Provider directly. If you are asked to do so, please report it to us immediately.

Reach out to our team

We’re happy to chat with you before or after your appointment to answer your questions or concerns. Simply contact our Customer Service Team once you have booked and request a pre- or post-appointment check-in via phone or email.

Be the best kind of Soothe member

The Soothe community relies on both clients and Providers to ensure health, safety, and wellbeing for everyone. That’s why we have established Community Guidelines to outline what we expect from every member of our wellness community.