Trust & Safety

In-home wellness, delivered with peace of mind

Soothe is designed to keep our clients & providers safe

Trust & Safety Overview

Every month, Providers on the Soothe network complete thousands of services around the world. We’re proud to be the world’s leading on-demand, mobile wellness platform that lets you choose the time & place. Because your well-being is our top priority, we take extra steps to ensure that every Soothe service is a safe & relaxing experience.

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Vetted Professionals

All providers are fully licensed and certified, including massage therapists who have completed hundreds of hours of massage training

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Always Protected

We verify that all providers are fully insured with a multi-million dollar protection policy. This guarantees that both the client and provider are cared for in the event of unexpected injury or home damage.

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Background Checked

We care about the safety of our clients and providers on the network. That’s why we verify clients’ information before every service and conduct annual background checks on providers.

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365 Day Support

Whether you have questions about the app, booking your appointment, or any of the services in general, our team is available via phone, email, and online chat, every day of the year (including holidays).

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Secure Payment

Our secure platform ensures your money gets to your provider—that’s why we always ask you to pay through Soothe to guarantee you get a receipt and a protected transfer of funds.

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Scam Prevention

After every appointment, clients and providers can provide anonymous feedback about their experience. Our Customer Service Team reads every review below 4-stars and will quickly reach out to ensure any issues are addressed..

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Review System

After every appointment, clients and providers can provide anonymous feedback about their experience. Our Customer Service Team reads every review below 4-stars and will quickly reach out to ensure any issues are addressed.