Trust & Safety

Your safety is our priority

Every month, Soothe completes thousands of massages across 60+ cities and four countries. We’re proud to be the world’s leading on-demand massage service that lets you choose the time and place of your massage, and even the preferred gender of your therapist. We take extra steps to ensure that every Soothe massage is a safe and relaxing experience.

In-home massage you can trust

Soothe is designed with safety in mind, for both our clients and massage therapists.

Thoroughly Vetted

All 10,000+ therapists have completed hundreds of hours of massage training and are fully licensed and certified. Our expert recruiters conduct an in-person, two-hour interview with each therapist and only accept 30% of all applicants.

Always Protected

We verify that all therapists are fully insured with a multi-million dollar protection policy. This guarantees that both the client and therapist are cared for in the event of unexpected injury or home damage.

Background Checked

We care about the safety of our clients and therapists. That’s why we verify clients’ information before every massage and conduct annual background checks on all therapists.

24/7 Support

Whether you have questions about the app, booking your appointment, or massage in general, our concierge team is available 24/7 via phone, email, and online chat.

Secure Payment

Our secure platform ensures your money gets to the therapist—that’s why we always ask you to pay through Soothe to guarantee you a receipt and a protected transfer of funds.

Review System

After every appointment, clients and therapists can provide anonymous feedback about their experience. Our Trust and Safety Team reads every review and will quickly reach out to ensure any dissatisfaction is addressed.

Scam Prevention

By using Soothe from booking to post-massage transaction, we’re able to ensure a safe and secure experience from beginning to end. That’s why we always ask you to pay and communicate directly through the Soothe app.

Health and Cleanliness

Soothe therapists are trained professionals and maintain high standards of hygiene by keeping hands and materials clean and using fresh linens during every appointment.