Cancellation Policy

  • You can cancel or reschedule your appointment up to 1 hour before the appointment time with no penalty
  • If you reschedule with less than 1 hour’s notice, prior to the appointment, we charge a $35/£25 fee*
  • If you reschedule with less than 30 minutes’ notice prior to the appointment, we charge a $50/£35 fee*
  • If you cancel with less than 1 hour’s notice prior to the appointment, we charge $50/£35 fee*
  • If you cancel with less than 30 minutes prior to the appointment, we charge the full amount of the massage*

*except if no therapist is assigned, then it's free of charge.